GODSMOVE LEGAL CONCIERGE

Cancellation & Refund Policy

Clear, transparent business rules governing order cancellations, 7-day return requests, and instant GODSMOVE Wallet refunds.

Effective Date: July 2026

1. Order Cancellation Policy

Immediate Concierge Evaluation Required

Orders once placed enter immediate automated warehouse dispatch and cannot normally be cancelled.

If cancellation is absolutely necessary, customers must immediately contact GODSMOVE via:

  • Email: support@godsmove.in
  • WhatsApp: +91 8827175801
  • Phone: +91 8827175801

Our Concierge team will evaluate whether cancellation is possible depending on the exact order processing stage. Cancellation is NOT guaranteed.

2. Return & Wallet Refund Rules

If a customer does not like a product or wishes to return a garment:

  • Return request must be initiated within 7 days of delivery.
  • The garment must pass quality inspection (unworn, unwashed, original luxury tags intact).
  • Refunds are issued exclusively to your GODSMOVE Wallet balance. No direct cash or bank transfer refunds are provided for change-of-mind returns.

3. Size Exchange Flow

To maintain inventory accuracy across limited drops, GODSMOVE operates a streamlined Wallet Exchange model:

Size Exchange Workflow

Customer Initiates Return → Quality Inspection → Instant GODSMOVE Wallet Credit → Customer Places Fresh Order in Desired Size.

Direct manual size exchanges are not processed to prevent stock reservation delays.

4. Wrong Product Delivered

If an incorrect style, color, or product is delivered due to a warehouse dispatch error:

  • Notify Concierge Support within 48 hours of delivery.
  • GODSMOVE will arrange reverse pickup and provide a Replacement of the correct product only.

5. Damaged Product Policy

If a garment arrives damaged or defective in transit:

  • Notify Concierge Support within 48 hours of delivery with unboxing photos/video.
  • GODSMOVE will provide a Replacement of the exact same product.
  • No GODSMOVE Wallet refund or cash refund is offered for damaged items where an exact replacement can be provided.

6. Unfulfilled Prepaid Orders

In the rare event that GODSMOVE is unable to fulfill a prepaid order due to unexpected inventory depletion or logistics failure:

100% of the prepaid amount will be refunded directly back to the customer's original payment source (Credit Card, Debit Card, UPI, or Net Banking) within 5–7 business days.

7. Wallet Credits & Validity

GODSMOVE Wallet credits represent store value for future statement piece purchases:

  • Never Expire: Wallet credits remain active indefinitely unless otherwise stated for specific promotional events.
  • Universal Application: Can be applied seamlessly to any future GODSMOVE drop or archival collection checkout.