1. Shipping Rates & Coverage
Complimentary Pan-India Shipping
GODSMOVE provides 100% complimentary shipping on all orders across India, with zero hidden delivery fees or minimum cart constraints.
2. Processing & Dispatch Timelines
Orders are dispatched with urgency from our central fulfillment facility:
- Standard Orders: Processed and dispatched within 24 to 48 hours of order confirmation.
- Archival Drop Launches: Due to heavy allocation volume during drop launches, dispatch may take up to 72 hours.
- Tracking links are transmitted automatically via Email and SMS once dispatched.
3. Delivery Estimates
Estimated transit times post-dispatch across India:
- Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 3 to 5 business days.
- Tier 2 & Tier 3 Regions: 5 to 7 business days.
- Special Locations / Remote Areas: Up to 8 business days.
4. 7-Day Return Window
Customers may request a return within 7 calendar days from the official delivery date marked by our courier partner. Return requests submitted past 7 days will not be accepted.
5. Replacement Process
In cases involving wrong item delivery or verified garment damage:
- Concierge Support schedules a reverse pickup at your delivery address.
- Once received at our facility and verified, an exact replacement garment is dispatched immediately with priority tracking.
6. Wallet Credit Flow
For standard change-of-mind or size preference returns:
- Item is returned → Quality Inspection passed → Instant 100% credit issued to your GODSMOVE Wallet.
- Use your wallet balance at checkout for any fresh size or new drop purchase.
7. Quality Inspection Criteria
To maintain luxury standards, every returned garment undergoes rigorous inspection upon arrival:
- Unworn, unwashed, and free from any signs of wear.
- Original luxury tags, neck labels, and archival dust bags must remain attached and intact.
- Free from odors, perfume, makeup stains, or detergent scents.
8. Rejected Return Conditions
Conditions Resulting in Return Rejection
Returns will be rejected and sent back to the customer if:
- The garment shows evidence of being worn, washed, altered, or damaged by the customer.
- Original tags or branded packaging are missing or detached.
- The return request was initiated after the 7-day window.
- Traces of perfume, deodorant, smoke, or body odor are detected during inspection.
Rejected return shipments will be sent back to the customer at the customer's expense.